Support
Need a hand?
We’re a small Australian team and we read every message. Email us or use the form below, and we’ll get back to you, usually within one business day.
service@buildprohq.com.au
When you write in, it helps to tell us your device (iPhone or Android), the app version, and what you were doing when the problem happened. A screenshot is gold.
Common questions
How do I get Build Pro HQ?
Build Pro HQ runs on iPhone, iPad and Android phones and tablets. It is coming soon to the App Store and Google Play. Once it is there you download it, create your account, and your manager adds you to your company’s projects. Bringing it onto your sites? Book a demo and Rob or Karl will walk you through it.
Does it work offline?
Yes. Action items, notes and photos you add with no signal queue up on your phone and sync as soon as you are back online. Uploading reference documents and saving sketches needs a connection.
Can my whole team use it?
Yes. A manager can run multiple projects and add users to each one. Managers see every item across the team; each user sees only the work assigned to them.
How do I get help or report a bug?
Use the form above, or email service@buildprohq.com.au with your device, the app version and a short description of what happened. We’ll take it from there.
How is my data handled?
Your account and job data are stored securely on Google Cloud (Firebase). We don’t run ads and we don’t sell your data. See the privacy policy for the full detail.
How do I delete my account?
In the app, go to Manage, then My Space, then Account, then Delete account. It takes effect immediately. If you would rather we do it for you, the full process, including what gets deleted and what happens to job data, is on the delete your account page.